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FAQ

1.You are manufacturer or trader?

We are manufacturer with professional workers that operating with laser machine for many years and welcome to visit our factory.We not only provide you a suitable tool, but also work to help you produce better products and gain greater market competitiveness.

2.What products can you supply?

Our main products include Laser Cutting Machin, Laser Marking Machine, Laser Engraving Machine, Laser Welding Machine and Laser cleanning machine.our machine with new technology,we try to help you increase efficiency and get more profits. 

3. I know nothing about the fiber laser  machine, what kind of machine I should choose?

Please tell us what would you like to do with this machine. And sending us a sample picture is better. Then we will send you a perfect solution and suggestion.

4. If I don't know how to use the machine, can you teach me?

We have detailed instructions for each machine. If you still don’t know how to control it, you can contact with us by phone or remote video.

5. How can I do if the machine goes wrong?

Usually there won't be any problem under "normal use" as per the user manual. But in case you have any problem, our professional after-service team will provide you any support you need any time.

6.How about the after sale service from you?

36 months warranty of our products.24 hours online service and hot line relpy your problem at any time.Quickly reply to you for any problem.We will try our best to settle any problem from you.

7. Why should I choose your company?

Superior quality and low price, professional technical team, rich experience, timely delivery time, excellent after-sales service, good reputation and credit.

8. How about package?

Water-proof film is covered on machine body with foam protection and solid seaworthy wooden box.

9.How about delivery?

With 3,000Sets annual production, keep enough stock in factory with fast delivery. Exact date is confirmed by related sales.

10. How about the training of the machines?

Our laser machine with the manual and operating video when leave factory, we also welcome you come to our factory and learn how to use our machine.

11.what materials are suitable for this machine?

The fiber laser marking machine can be used for all kinds of metal materials and parts of non-metal materials as ceramic, some plastic, etc.

12.If this machine is suitable for our products?

laser marking machine used for almost allkinds of materials, please let me know the details of your product, we will try to test for you, and if possible, please send us some sample,it is better for our test.